Team Travel Source

Guest Experience Specialist

  • Louisville, Kentucky
  • Customer Experience

REPORTS TO: Director of Customer Experience

HOURS: Full-time or part-time positions available

PAY/SALARY: $14 – $18 per hour (determined by experience)

General Job Overview:
The primary job of the Guest Experience Specialist is to make sure all calls coming into TTS are taken care of and receive excellent customer service!

Duties and Responsibilities:

  • Serve as the FIRST “touch” our clients and guests have with our company.
  • Answer all phone calls and distribute the calls to other co-workers as necessary.
  • Answer each customer’s questions and provide additional caring guidance to them.
  • Check all phone messages and emails and respond in a timely manner.
  • Take hotel reservations, modifications and cancellations.
  • Maintain a detailed database with entries showing all communications that require trackable notes.
  • Offer all attendees upgrades and add-ons as they make reservations.
  • Manage all incoming and outgoing mail.
  • Other miscellaneous administrative duties as needed.

Required Skills/Traits:

  • Must have patience with all customers and provide assistance in a genuine caring manner.
  • Must be EXCELLENT at customer service. Must have a very POSITIVE demeanor and always act in a PROFESSIONAL manner when dealing with a customer.
  • Pleasant phone voice.
  • Ability to manage challenging situations, respond promptly to client needs, answers all client requests in a timely manner and develop solutions to real-time problems.
  • Strength in multi-tasking – Must be able to handle multiple phones, projects and tasks at once.
  • Detailed orientated – Requires proper tracking, note taking and reporting.
  • Strong organizational skills required.
  • Deadline driven – Must meet all deadlines and goals.
  • Good communication skills – Must be a good communicator.
  • Must be a self-starter/independent worker.
  • Ability to balance individual and team responsibilities. Must be willing to show openness and acceptance to others, welcome feedback and support the company’s efforts to succeed as a whole.

Abilities and Experiences:

  • Experience with Microsoft Word, Outlook and Excel is a must.
  • Customer Service experience a benefit.
  • Salary and benefits commensurate to education and experience.
  • This job may require a non-compete agreement to be signed as a condition of employment.

This position is in-office only. Office location is 12910 Shelbyville Road, Louisville, KY 40243.
Remote positions are not available at this time.

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