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Customer Service Specialist

LOCATION: Millersville, MD
REPORTS TO: Client Relations Manager
HOURS: Full Time Position – 40 Hours
SALARY: Determined by Experience

Company Overview:

Team Travel Source is the new era in the sports housing industry! We are highly respected in the industry by hotels, CVBs and tournament directors. Our clients include USA Volleyball, several large cheerleading companies, multiple lacrosse tournament companies and many other sports-focused event producers. Our company consists of customer-focused, creative and motivated employees. We are in search of talented, dedicated and driven individuals to help fill positions in our growing company. We currently have two offices located in Louisville, KY and Millersville, MD.

General Job Overview:

The primary job of the Customer Service Specialist is to make sure all calls coming into TTS are taken care of and receive excellent customer service!

To apply for this position, click HERE

Team Relations Specialist

LOCATION: Louisville, KY
REPORTS TO: Team Relations Manager
HOURS: Full Time Position – 40 Hours
SALARY: Determined by Experience

Company Overview:

Team Travel Source is the new era in the sports housing industry! We are highly respected in the industry by hotels, CVBs and tournament directors. Our clients include USA Volleyball, several large cheerleading companies, multiple lacrosse tournament companies and many other sports-focused event producers. Our company consists of customer-focused, creative and motivated employees. We are in search of talented, dedicated and driven individuals to help fill positions in our growing company. We currently have two offices located in Louisville, KY and Millersville, MD.

General Job Overview:

The Team Relations Specialist is an integral part in making sure the event producer, the hotel(s) and team are all taken care of and receiving excellent customer service.

The primary job of the Team Relations Specialist is to work directly with each team who has, is or will be attending our partner’s events. The Team Relations Specialist sets up their housing block for each event they are attending and works with the National Account Manager and Inventory Control Manager to make sure that each step of the housing process is moving along smoothly.

To apply for this position, click HERE

Account Manager

LOCATION: Louisville, KY
Position: Sports Housing – Account Manager
Reports To: Account Director and VP of Ops

General Job Overview:
The Account Manager will work with designated clients and work to meet the financial and service goals of their assigned partners/clients. Your main responsibility will be to oversee your assigned accounts from top to bottom. You will the client’s main point of contact at Team Travel Source and will work with them to create a strategic plan to increase their housing revenue. This includes creating RFPs and contracts, traveling for site visits if necessary, managing inventory and working closely with the Team Relations and Customer Relations departments to ensure our client’s and their teams are receiving the service they deserve. Account Managers are responsible for constant communication with their clients pre-event, during the event and after the event. The Account Manager will be 100% responsible for all operations connected with their assigned client/partners. They will act as an extension of the client/partner’s company. This position requires tremendous people skills as they will work with many partners and creatively facilitate their needs as well as many different hotels, CVBs and Sports Commissions. The position requires a detailed, multitasker, well-rounded, customer service orientated individual with strengths in both the operational and sales aspects.

Duties and Responsibilities:

  • Handle all things related to assigned accounts.

  • Work on specific projects or initiatives as assigned.

  • Conduct strategic meetings with assigned clients to obtain a full understanding of all events and the housing needs for assigned events.

  • Strategically create and send out the hotel RFP to include all requests from the client.

  • Evaluate RFPs and negotiate when necessary to decide which properties to contract.

  • Contract the selected properties.

  • Assist and oversee entry of all executed contracts into the online reservation system and company OMS.

  • Work with the Hotel Relations & Marketing Teams to set up the online booking portal that is customized to each client and assist in getting the event housing reservation site launched.

  • Secure additional rooms as needed.

  • Continuously monitor hotel pick-up and communicate with hotels, CVBs and the partner clients as necessary.

  • Work with the client and the Team Relations Specialists to make sure all team room blocks are being set up effectively and necessary information is readily available. Make sure this remains a proactive process. Be available to handle any escalations that come from this department.

  • Work with marketing team to create marketing pieces for each event to target potential teams and/or to promote client products/service via email campaigns, social media, etc.

  • Communicate all important information to the TTS Customer Service department and assist with any Customer Relations escalations.

  • Prepare for and conduct regularly scheduled meetings with assigned clients and regularly communicate with our partners regarding their pick-up, housing concerns, etc.

  • Conduct event wrap-up meetings and/or reports as directed.

  • Participate in team strategy meetings regarding the team’s accounts.

  • Participate in sales meetings as necessary to explain our services and obtain new clients/partners for TTS.

  • Answer phones to assist with all individual and partner needs and/or general company calls as demand requires.

  • Provide extremely personal and friendly customer service to each TTS customer.

  • Travel to conferences, site visits, training meetings and events as necessary to meet and assist our partners.

  • Other duties as needed.

  • Assist other employees as necessary. TTS promotes a teamwork environment.

Abilities and Experiences:

  • Experience as a sports event producer, hotel sales or event management, convention and business bureau, housing company, sports commission or NGB is a positive but not required.

  • Experience with Microsoft Word, Outlook and Excel is a must.

  • Customer Service experience a benefit.

  • Sports experience is helpful but not required.

  • Salary and benefits commensurate to education and experience.

  • This job may require a non-compete agreement to be signed as a condition of employment.

To apply for this position, click HERE

Account Admin

LOCATION: Louisville, KY
Position: Sports Housing – Account Manager
Reports To: Account Director

General Job Overview:
The primary job of the administrative assistant is to assist a team of National Account Managers in all aspects of their partners’ events. The administrative assistant will work with their team on multiple administrative duties to ensure the team goals are being met and team objectives are achieved.

Duties and Responsibilities:

  • Serve as the FIRST “touch” our clients and guests have with our company for assigned accounts.

  • Answer account-related phone calls and distribute the calls to other co-workers as necessary.

  • Check all phone messages and general info emails for your accounts and respond in a timely manner.

  • Research hotel options for each event.

  • Assist in creating and distributing RFP’s.

  • Review RFP’s and contact hotels with necessary questions or needs.

  • Create and send out hotel contracts. Retrieve executed copies.

  • Build requested inventory or hotel spreadsheets.

  • Help build or enhance the on-line reservation portal for each event.

  • Input and/or double check hotels in the reservation system.

  • Work with the inventory team to monitor all event pick-up, identify problem areas, etc.

  • Assist with booking staff and officials’ rooms for partners.

  • Update the internal database with trackable notes.

  • Serve as customer service liaison between hotel, event producer, team contact and guests.

  • Assist team block coordinators as necessary.

  • Take hotel reservations, modifications and cancellations when necessary.

  • Travel to conferences, training sessions, client meetings, site visits and events as necessary to meet and assist TTS staff, partners and team contacts.

  • Other miscellaneous administrative duties as needed.

Required Skills/Traits:

  • Must have patience with all customers and provide assistance in a genuine caring manner.

  • Must be EXCELLENT at customer service. Must have a very POSITIVE demeanor and always act in a PROFESSIONAL manner when dealing with a customer.

  • Pleasant phone voice.

  • Ability to manage challenging situations, respond promptly to client needs, answers all client requests in a timely manner and develop solutions to real-time problems.

  • Strength in multi-tasking – Must be able to handle multiple phones, projects and tasks at once.

  • Detailed orientated – Requires proper tracking, note taking and reporting.

  • Strong organizational skills required.

  • Deadline driven – Must meet all deadlines and goals.

  • Good communication skills – Must be a good communicator.

  • Must be a self-starter/independent worker.

  • Ability to balance individual and team responsibilities. Must be willing to show openness and acceptance to others, welcome feedback and support the company’s efforts to succeed as a whole.

Abilities and Experiences:

  • Experience with Microsoft Word, Outlook and Excel is a must.

  • Customer Service experience a benefit.

  • Sports experience is helpful but not required.

  • Salary and benefits commensurate to education and experience.

  • This job may require a non-compete agreement to be signed as a condition of employment.

To apply for this position, CLICK HERE
Call Center
Hours

Monday-Friday 8:30 am – 4:30pm EST

Locations

Kentucky Office
12910 Shelbyville Road, Ste. 215
Louisville, KY 40243

Maryland Office
1520 Jabez Run, Ste. 303
Millersville, MD 21108