Our Strategic Services

Customer Centric Focus

We see you as our PARTNER and we work to grow your event.

We create CUSTOM BOOKING LINKS for your teams that feature team logos and pictures. Parents can book online or through their smart phone. Teams & parents LOVE this feature!

We CUSTOMIZE our system and services to fit your needs.

We PROACTIVELY TARGET TEAMS that are attending your event! Our Team Relations Specialists will reach out to each team contact as they register to immediately take care of their housing needs. We also send out email communications to teams and previous event attendees, letting them know that hotels blocks are available and ready!

We have REAL PEOPLE that will answer the phones and service your customers.

We offer STRATEGIC COMMUNICATIONS to keep the attendees aware of all event and hotel details and provide additional value that only attendees who book in the block will receive!

We secure TECHNOLOGY such as live chat to make the booking process easier.

We ANALYZE the event timelines and the schedules of your coaches and managers to set up a communication process that will work for your customers.

TO US, IT’S ABOUT SHOWING YOUR CUSTOMERS THAT WE CARE. ULTIMATELY, THIS IS WHAT IT ALL COMES DOWN TO!

The Results

Transparency

 

All of your events will be housed on ONE DASHBOARD. From the dashboard, you can see LIVE pick up and historical reports from past events. You are the event owner…you should have these readily available tools to see and estimate your event numbers!

  • Full Attendee List
  • Block and Pickup Report
  • Hotel Pickup Report
  • Pace Report
  • Cost Estimate Report
  • Hotel Economic Impact Report
  • and more!

We Promote You

CUSTOM BRANDED ONLINE HOUSING MANAGEMENT

Your customers will follow your branding into their hotel booking site. It will be custom built to look like your site, and your attendees will trust they are booking in the right place and for the right event.

MULTIPLE SPONSORSHIP PLACEMENTS

TTS provides a whole NEW marketing opportunity for your events within our system. Passkey provides multiple campaign and marketing templates that we can customize to your event. Your sponsors and vendors could purchase an “upgraded package” to directly market to the parents and athletes. All of this can be a new revenue stream that will give your sponsors and vendors additional opportunities to market their items.

PROACTIVE TEAM MARKETING

We specifically target teams that are attending your event! Our Team Relations Specialists will reach out to each team contact as they register to immediately take care of their housing needs. We also send out email communications to teams and previous event attendees to let them know that hotels blocks are available and ready!

THE EXTRAS WE CAN DO FOR YOU!

Within our system, there are many opportunities for us to highlight and share things that are important to you and your tournament. We can share pre-sale information about your event merchandise, share details about other tournaments, sell tickets or ask for party RSVPs. This will help your event better manage merchandise inventory, project attendance and allow you the ability to upsell these options to your vendors! Thousands of options exist to get various information to your attendees.

WE MARKET YOUR EVENT, YOUR CITY & YOUR VENDORS

A huge variety of options exist to get information to your attendees. We will share all options with your team, create the communication blasts, and send them out according to your suggested timeline.

ADD-ONS

We care about your attendee experiences and your hotel and city partnerships! We can offer attendees additional items and services such as added breakfast, transportation and spa treatments to make their stay more memorable!

Trending Technology

CUSTOM BRANDED ONLINE HOUSING MANAGEMENT

Your customers will follow your branding into their hotel booking site. It will be custom built to look like your site, and your attendees will trust they are booking in the right place and for the right event.

A PERSONAL EVENT DASHBOARD

You will receive a dashboard that provides you with live pick up results and custom reports!

EASY CUSTOM TEAM SUB-BLOCK LINKS

We will create CUSTOM BOOKING LINKS for your teams that feature team logos and pictures. Parents can book online or through their smart phone. Teams & parents LOVE this feature!

CONTACT INFORMATION FOR ALL ATTENDEES

You will capture the contact information of each fan or athlete booking a room and will be able to pull this report from your dashboard at anytime.

CUSTOM REQUIRED FIELDS AND SURVEYS

Strategic fields or questions can be set up to request specific information from each attendee. Following the event, you can also reach all attendees via a custom survey to compile very valuable business planning information. All of this can assist with improving future events and/or to make sure that all athletes are staying in one of the required host hotels.

WE ARE CONNECTED

Our system is directly connected with hotels. They can see real-time pick up and download the reservations into their system. Doing this alleviates mistakes in re-entering reservations. We utilize Passkey, the most recognized group reservation and optimization technology provider, because they continually update their system to remain complaint with the PCI Standards. That means your customers are protected at the highest level!

TEXT MESSAGING AND EVENT APP TECHNOLOGY

For continued communication and for the safety of all attendees, we can provide the tools and the plan to make your event communication as efficient as possible. TTS offers an event app to share with your attendees where you can easily post updates and delays, or any other information that should get into the attendees hands in a timely manner.

WE CAN SERVE LAST MINUTE RESERVATIONS

Last minute room requests will be managed with our TTS LIVE! portal. This system is directly connected to hotels and provides an instant reservation confirmation. This portal will provide the real time available inventory in the city at a discounted rate which is continuously driven by demand. For your tournaments handled in Passkey, we will place the TTS Live link on your event page when we hit the cut off of our contracted block. This will provide an option for your customers to book a room all the way up until the first day of the tournament and ensures that we capture all the possible room nights we can for your event.

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Call Center
Hours

Monday-Friday 8:00 am – 6:00 pm E.S.T.
Saturday 8:30 am – 5:00 pm E.S.T.

Locations

Kentucky Office
12910 Shelbyville Road, Ste. 215
Louisville, KY 40243

Maryland Office
1520 Jabez Run, Ste. 303
Millersville, MD 21108