Modify Your Reservation
How do I join the waitlist?
If the hotel or night(s) you’re requesting are sold out, you may be given the option to join the waiting list. You’ll complete the booking process like normal, including payment method. You will be notified if your room is confirmed. If a waitlist gets too long and the chance of getting a room is impossible, we will turn the waitlist off. If your waitlisted night cannot be fulfilled you will be notified in advance so you can secure another reservation.
If payment is not able to be confirmed when your night(s) become available, you will be given 24 hours to update payment method. Unfortunately, we are not able to hold the available inventory so please ensure your payment method is valid when joining the waitlist so that you’re able to be confirmed as soon as the night(s) are available.
Do I have to pay to join the waitlist?
No, it is free to join the waitlist!
When will my waitlisted reservation be confirmed?
We cannot confirm an exact time as to when the waitlist may be fulfilled. However, rest assured, we are working diligently with the hotel to try to secure your waitlisted request. Approximately 20 days prior to arrival, we will notify you if your waitlist isn’t going to be able to be confirmed. If you have any confirmed nights, you will have the option to keep those confirmed nights, removing the waitlisted nights. If payment is declined, all nights will be cancelled.
If my waitlisted reservation gets confirmed, am I able to cancel my other reservation? Would there be a fee?
Yes, if the original reservation is canceled within 5 days of the waitlisted reservation being confirmed, you can cancel your original reservation or the waitlisted reservation and any fees will be refunded. Please note, you will need to call us at 502.354.9103 to have these fees reversed.