Director of Customer Experience & Cool Mom
Direct Line 502-242-5555
Tell us about yourself.
I grew up in Louisville and was recruited to play volleyball at LSU in Baton Rouge, where I played for four years while earning my bachelors degree in Business Management, followed by my MBA with a Finance specialization. After spending a few years in banking, I moved on to fitness and retail where I spent eight years with lululemon in leadership and training roles. Since joining Team Travel Source in 2019, I have helped revamp the Team Relations Department and processes, as well as help implement initiatives to increase employee engagement, retention and company culture. I am passionate about training and developing my team members and keeping things FUN!
Three words that best describe you.
energetic, inclusive, FUN
What is the best thing about working at TTS?
The PEOPLE – we have the best people in the business, period. We come from all different backgrounds, but all have our company culture in common. We are all willing to dig in and work hard, we will drop anything to help a teammate and we like to have FUN!
To make the world a better place we should...
Try to make someone laugh every day!
Where did you go to school?
LSU – GEAUX TIGERS!
Name of the person that inspires you the most.
My mom, Mary Cowley
What is your favorite memory of working at TTS?
The first Connect conference and all the fun stuff that happened that week – Michael Phelps, the hotel parties, the Churchill Downs shin dig and the individual meetings that allowed me to finally understand how this industry works 🙂
What awards/recognitions if any have you received while working at TTS?
Essential Piece, 1st Annual Corey Award for “Creating a Positive & Fun Atmosphere”, multiple kudos from customers and fist bumps from teammates.
Which core value is your personal favorite and why?
Create a Positive & Fun Atmosphere – why? Because I don’t think anything in life is worth doing unless you can infuse a little fun into it. Life is too short! When you actually enjoy your work environment and those you work with, you are more productive and more loyal 🙂
What are your hobbies?
I love spending time with my husband two daughters, exercising, traveling, entertaining friends and family at our home and shopping online 🙂
Who is waiting for you at home?
My husband, Mickey and two daughters, Phebe and Dillon, and our dog Desi.
"Keep looking up...that's the secret of life." - Charlie BrownBeth Matran