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FAQs

What is the purpose of a housing requirement?

The purpose of a housing requirement is two-fold. First, the ability to secure the best space for an event in the ideal time frame is directly tied to the ability to deliver and track hotel room nights. Cities build convention centers to bring in business. Cities measure a convention’s impact on their city’s economy based on hotel room usage. If an event can prove their positive economic impact on the city by accounting for all their participants utilizing their hotels, then the city will in turn help the event to secure the best possible dates and rates for the future. This is true for huge city-wide events as well as smaller events in smaller cities.

The second purpose of a housing requirement is to protect our customers. Having a housing requirement allows our housing partners the ability to negotiate the lowest rates, and hold those rates firm for our customers, preventing supply and demand from influencing rate changes. These negotiations also include getting the best amenities and the best cancellation policies with premier hotel properties near the venue.

How does a customer benefit from attending an event where housing is required?

Housing requirements at events will…

  • Ensure the event is held on the most ideal date
  • Lock in the lowest hotel rates at the premier properties
  • Guarantee hotel room types
  • Ensure hotel terms and conditions are fair and team-friendly
  • Allow you to collect and use your hotel loyalty points

What is the required number of rooms that a team may need to book for an event with a housing requirement?

Each tournament has a different housing policy specific to their event. Please visit the tournament’s website to view their housing policy to ensure that your reservations are meeting those requirements (if applicable).

What is the link to request a block of rooms?

In order to request a block of rooms, please visit the event (tournament, competition, game) page. There should be a hotel link that will give you all housing information including the website to request a block of rooms! If you need additional assistance, please call our Team Relations line at 502-354-9103, Option 3 or you can email the applicable email below. Our Team Relations hours are 8:30AM – 5 PM EST.

Cheeranddance@teamtravelsource.com

You can also access our Live Chat feature at www.teamtravelsource.com.

Can I make special requests such as refrigerators, microwaves, rollaways or connecting rooms in my reservation?

Yes, when making a reservation on our website, space is provided to make such requests. We will do our best to meet your needs during your stay however, neither TTS nor the Hotel can guarantee special requests.

How can I modify or cancel my reservation?

You can modify or cancel your reservation online, any time, day or night. Just click “Modify Reservation” at the bottom of your Guest Receipt email or in the top menu of this website.

If you need additional assistance, please call our customer service line at 502-354-9103 or you can email info@teamtravelsource.com. You can also access our Live Chat feature at www.teamtravelsource.com. Our customer service phone hours at this time are Monday through 8:30AM – 5:00PM EST.

If I need assistance with a reservation, what should I do?

Contact Team Travel Source at 502-354-9103 or via email at info@teamtravelsource.com. You can also access our Live Chat feature at www.teamtravelsource.com.

What is the TTS cancellation fee?

Team Travel Source has a non-refundable cancellation fee (amount subject to change by event) for any reservation that is canceled after a specified date. This fee helps to ensure the validity of each reservation. Team Travel Source strives to provide the best available options to all attendees and to ultimately secure as many people as possible in the hotel of their choice. This fee is only charged when a confirmed reservation is canceled after the specified cancellation date. This date is specific to each event and is stated on your reservation confirmation email. Please keep in mind the hotel will have their own cancellation policy that will be charged in addition to any TTS cancellation fees.

Am I charged a TTS cancellation fee to modify my reservation?

The TTS cancellation fee is ONLY for fully cancelled reservations. If you add a night, take a night away, change dates, etc., you will not be charged a TTS cancellation fee. *Please note the hotel cancel policy is separate from the TTS cancellation fee. Please check your Guest Receipt email for details.

Where can I find the details of the cancellation policies?

Both the TTS cancellation policy (if applicable) and the hotel cancellation policy are listed on your Guest Receipt email.

If I transfer my room reservation to another parent/person, will I incur the TTS cancellation fee?

If you transfer your reservation, there are no transfer or cancellation fees.