Below you will find brief department and position descriptions. If there is a position that you are interested in but it is not currently available, send your resume via the form below to join the TTS bench!
TTS Department Descriptions
The Account teams oversee all partners and their events within the company. They are separated by sport(s) in which they focus, to ensure all events are operated smoothly, partners expectations are met, and goals are aligned. The Account teams are involved in all Operational aspects of each partner and work with all departments throughout the company to ensure full partner satisfaction.
- Account Director
The Account Director oversees all members of the Account team to ensure overall goals are met, client satisfaction is reached, and the Book of Business is running smoothly. The Account Director manages all partners from a high level, strategizes with them and the team for long term growth, and develops necessary processes for day-to-day functionality and success within their team.
- Account Manager
The Account Manager works on a specific Account team with a certain list of partners and their events. They maintain close relationships with each partner to ensure they gather all details necessary to obtain all hotels for their events, ensure staff needs are met, and strategize to ensure goals are maximized. The Account Manager oversees all functions of each of their partner’s events, working with other departments as needed to ensure clear communication and success.
- Account Admin
The Account Admin works on a specific Account team, heavily assisting the Account Managers in all aspects of their partners’ events. The Account Admin will work on certain administrative tasks, communicate with customers as needed, and perform daily functions to ensure smooth and successful events and partner performance, alongside the Account Managers.
The Customer Experience Department at Team Travel Source is made up of two teams. The Guest Experience team are our very front-facing customer service representatives who are available via phone, email, live chat and text message and service individual reservations and general event inquiries. The Team Experience team is made up of sport-specific specialists who work with coaches and travel planners to service and track group blocks for all full-service events.
The Customer Experience Director is responsible for guiding the CE department’s success through collaboration with all other departments at TTS and implementing strategies to increase efficiencies and enhance our customer’s experience with Team Travel Source. The CE Director tracks and reports on data collected from all guest interactions, adjusting staffing or focus to best serve our guests every week.
The Guest and Team Experience Managers directly manage the team of specialists working to take of our teams and guests, ensuring GE and TE Specialists have the resources and training to successfully assist guests who contact TTS, addressing gaps and coaching as needed. A manager will jump in to assist with escalated guest situations, as well as monitor phone, email, chat and text volume to assess workload and trends in guest interactions. Managers also resolve post-event hotel issues (such as overcharges, bad hotel conditions, etc.), initiating contact with hotels to address guest concerns and following up with account managers as appropriate. Managers meet regularly with all specialists and share feedback and trends with the management team.
- Guest Experience Specialist
The Guest Experience Specialist’s primary job is to respond to incoming inquiries to TTS (via phone, email, chat or text message) in a timely and professional manner, as well as disposition all guest interactions to ensure proper data tracking. The GES takes new hotel reservations, modifications, cancellations, processes refunds, etc. as well as provides general assistance on booking sites or event-specific questions. When time allows, they also support other departments with various administrative duties.
- Team Experience Specialist
The Team Experience Specialists respond to incoming team-related inquiries to TTS (via phone, email, chat or text message) in a timely and professional manner, as well as disposition all guest interactions to ensure proper data tracking. TESs are assigned specific accounts/events and assists team contacts with securing hotel blocks for teams, working closely with the Account teams and Hotel Relations when additional inventory is needed. They also update pickup, booking status and complete team outreach on a weekly basis for assigned events. For those events with a housing requirement, the TES will complete and share regular compliance reports and work with individual teams to reach 100% compliance for these events.
The marketing department of TTS plays a crucial role in promoting our organization’s amazing services and building brand awareness. Our primary objective is to create strategic and innovative marketing campaigns that effectively reach and engage our target audiences.
Key areas of focus for our department are:
- Brand Development
- Graphic Design & Content Creation
- Social Media Engagement and Retention
- Analytics and Reporting
This department is always ready to adapt, get creative and work together to make things happen. We want to make a big impact and help drive the success of our organization.
Our Team Travel Source Accounting department manages all financial aspects of our company. This is accomplished by very detailed processes for accounts receivable and accounts payable. We work very closely with our partners to ensure timely payment. Our team ensures all company financials are accurate and up to date to allow our leaders to have valuable data to make sound decisions. Our team is highly committed to keeping all financials confidential.
The People Ops department oversees the employee journey and lifecycle from beginning to end. We administer employee benefits and compensation, support employee engagement, recognition, and development, and we champion the company’s culture and core values.
After the execution of contracts and rooms have been booked, Hotel Relations takes on the role of facilitating communication between TTS and the hotel. Our responsibility is to guarantee accurate reservations are sent to the hotel, send pre-arrival emails containing hotel confirmations to guests, and manage any waitlist and additional inventory requests.
The IT department ensures the seamless operation of all systems, updates and maintains the safety of everyone’s computers. We prioritize PCI compliance and uphold the physical security of all tech equipment owned by TTS.
The Sales department is responsible for generating revenue for the organization by contracting TTS services to customers. They accomplish this by prospecting and identifying potential customers, building relationships and rapport with clients, negotiating and closing deals and providing after-sales support to our Account Teams.
The Business Development Department plays a pivotal role in the growth and success of Team Travel Source. This multifaceted department is responsible for identifying and creating opportunities that drive sustainable revenue and expansion. Its primary objective is to foster strategic relationships, explore new markets, and enhance our overall business performance.